Aquasoft Softeners - Drinking systems and filters, Agents for Culligan, Harveys, sales, service and repair

Our customer testimonials ...

"As per our telephone conversation we would like to tell you what a huge difference the Phosphate Dosing Scale Inhibitor for our house has made. We live an extremely Hard Water area and have been plagued with lime-scale around all our taps and ball valves, even causing a flood by jamming a ball valve fully open!

Following installation of your Phosphate Dosing Filter we noticed an immediate reduction in filmy deposits on the glass shower screen, less scale formation in the kettle and after a few months the scale on the taps has also reduced considerable and is now almost non-existent.

Many thanks for all your help and advice on helping us choose what was best for us and then for the installation. Excellent service from a small, personal web based company, well done and thanks.

Best regards

Tony Croft

Product- Wrekin 10in PP Dosing system " ... Tony Croft

"Just to say 'thank you' for your excellent service and product. The machine arrived when you said it would, and was commissioned yesterday (I had a lot of plastic plumbing rearrangement to carry out) but straight away the difference between your machine and the Culligan (Waterside) was obvious. I had never lived with a water softener (so to speak) before so I just took the performance of the Culligan as benchmark, after all it was recommended to our CH engineer who did that part of the plumbing.
So it's a five star award to your machine and back-up. Would happily recommend it to anyone else - particularly for this area, as the hard water is a nuisance.

(Wrekin Auto Digtal 15L Metered Softener)" ... Andrew Bellis

"Just a quick note to say I have just tested our water softness a week since replacing our old water softener and we have perfect soft water. This is due to your excellent equipment and the great help you were on the phone in deciding which was the best machine for us, how we were going to fit it in the cupboard and subsequent help with commissioning.

It is so refreshing in this modern world to find someone with abundant knowledge, that wants to supply something that is right for the job and prepared to help all the way through to the finish, not just grab your money and run.

(Wrekin Auto Digital 15L Metered Softener)" ... Chris Vicary

"Dear Paul

I can't thank you enough for your patience and assistance over the last few days. Your instructions and video make it very simple to fit the replacement valve. I appreciate your in depth explanations on the issue of salt chamber water height and am delighted to report that all is now well, we have soft water again and a dry salt bin.

You deliver customer service that is second to none, the like of which I have not enjoyed for a long time.

Thank you again and please be assured of my future business and that of any of my friends and family.

Best regards - Stuart Hodgson
(Waterside MC350)" ... Stuart Hodgson

" Monday 26th September 2011

Good Afternoon Paul.

After taking your advice I purchased the Wrekin 10ltr water softener to replace my old softener, you stated that it would be delivered the following day. that it was compatible with my old unit and I wouldn’t have to purchase any hoses or additional equipment for fitting, you further stated that a plumber should take no longer than forty minutes to fit the new softener.

I Ordered the new softener on Wednesday 21st September 2011. It arrived on Thursday 22nd September 2011 .The plumber arrived at 3.45pm on Friday 23rd September and removed the old softener and fitted the new one using all the existing hoses and left at 4.20pm ( so you were wrong there it took him 35 minutes)

I called you today regarding the hardness of the water in my area that was causing me a problem, which you solved in under 5 minutes.

Your service is superb.

Kind regards Keith
Bexley Kent
" ... Keith Samuels

"Just a quick note to say many thanks for your advice about which water softener we should have for our family. With so many options across the whole marketplace, it is great to have someone who can advise over the telephone and give us three strong recommendations. Your installation service was excellent, with everything done with due care, attention and professionalism from start to finish - something that is rare in todays world. I hope you success throughout 2011 and I will gladly refer your products & services to anyone who asks"

Regards
Leslie Fearn (Berkshire)
" ... Leslie Fearn

"Dear Wrekin Water Softeners

Thank you for providing an exceptional service.

Not only were the items supplied at a highly competitive price, well-packaged and delivered on time, but you also answered my several email queries about fitting, promptly and courteously. I will certainly be recommending Wrekin Water Softeners to anyone who'll listen.

All good wishes.

Peter
Bath, Somerset.
" ... Peter

"Wrekin Water Non Electric Twin Tank Tablet Salt Model

Many thanks for your excellent service - I walked in to home 20 mins after receiving your despatch email to find the softener and installation kit in our dining room.

Also pleased to report that not only was my first impression that this was to be as simple to install as you implied, but I didn't even need my plumber who had already provided the in and out flow with bypass and drain outlet plumbing. Installation proved almost as simple as connecting a washing machine, aside from having to drill a hole through the wall for the overflow.

The instructions are exceptionally clear and as a result within about an hour (including the hole drilling) we had softened water to our downstairs cloakroom ... proved by a helpfully provided testing kit!

Overall a really positive buying experience. Keep it up!

" ... Martin Medforth

"Dear Paul, I am writting to thank you for you wonderful service and advice you gave regarding the replacement head on my waterside MC 250, the instructions were perfect (nobody could possibly get it wrong) and the item arrived almost to the minute of when you had said it would. Great service and fantastic value for money. I now have in effect a brand new watersoftener for £169. wil not hesitate to use you again and will certainly recomend you.
Many thanks for making life easy,
Phil Berry.
" ... Phil Berry

"Hi Paul

I am really struggling to write this email; it is so unusual in this ‘day and age’ to be able to write a positive email to someone – I am not used to it!

I just wish to thank you for your help and advice in sorting out my water softener.

I have fitted the upgrade to my waterside MC250 this evening and your helpful advice, email and video made it a very easy upgrade.

An excellent service and great after sales service.

I wish you great success in your business!

Thanks again

Regards

Gerry Frost
" ... Gerry Frost

"Hi Paul,

Your service & advice is absolutely superb.

I only ordered this yesterday and it arrived today at 1215!!!

Your instructions & tips are great and gave me no problems at all. In all you saved me £250 - the cost of a replacement softener - so I am well pleased and will certainly recommend you to anyone with a softener problem.

I thought this kind of service disappeared for ever at the end of the 1970s but thankfully you have restored my faith in believing that there are still some people out there who understand their products.

I am pretty practical myself but you made my job that much easier.

Thanks again and I wish you continued success.

Warm regards

Joe
" ... Joe

"Hi Paul.

Having fitted the replacement head this weekend I just had to drop you a quick line to say a big thank you. Thanks to your excellent instructions and the online video the replacement procedure really couldn’t have been more straightforward. I’ve now got a fabulous “new” water softener and saved myself several hundred pounds which I almost wasted on a call out or replacement softener.

Your service and attention to detail really is exemplary, I’m a big fan and wish you every success with your business. I will of course be recommending you whenever I can.

Best regards

Steve Smith.
" ... Steve Smith

"I would like to take this opportunity to thank you for the support and advice that you have given me over the last couple of weeks in trying to sort out my problems. It is quite refreshing to find, in this day and age a retailer who is prepared to go the extra mile in support of his customers. I will certainly recommend your company to anyone who asks. Once again many thanks.

Best regards

Tom Dearman
" ... Tom Dearman

"Paul
Just a quick message to thank you for the excellent service I have received from you,I am very pleased with the Softener, and am amazed at how much my old machine was wasting. its nice to able to find someone who will give imformative and honest advise on a new machine.
Thanks again Bob Stone.
" ... Bob Stone

"On Sunday 01 March 2009 I ordered a Culligan DW100F replacement cartridge. It was delivered on Tuesday 03 March. Therefore, I wish to commend your company for the prompt service and would recommend your products and service to others.

Thank you.

John BRACE" ... John Brace

"Dear Paul

The package arrived this morning so very many thanks for such prompt and efficient service it really is appreciated in this day and age.

I have fitted the valve assembly and the now very much upgraded water softner is presently going through its regeneration program.

Best wishes

Martin Powell
" ... Martin Powell

"Paul

Many thanks for your excellent advice on the phone, delivery & service.

I would certainly recommend your company to anyone.
Cheers
Joe.

" ... Joe

"Thanks very much for being so helpful when I was trying to decide on the best Drinking Water System to purchase. Your website is very easy to navigate and all the information I needed was shown clearly. Overall great service and a great website!" ... Simon Morgan