Aquasoft Softeners Terms & Conditions
Terms and Conditions


1. Prices are valid at the time of placing the order, but are subject to change without notice. Although we make every effort to ensure advertised prices are correct, there may be occasions where an incorrect price is advertised. Under these circumstances we are not obliged to supply goods at the advertised price where there is an error in any said price.

2. Delivery of goods that are in stock will usually be dispatched the next working day. UK Mainland deliveries are typically 3 working days, other destinations will vary. Items out of stock will be placed on back order and supplied when available, unless otherwise stated when placing an order. New items will be supplied as soon as stock becomes available. Any item on back order can be cancelled at any time, with the exception of items that have been specially ordered or built, which cannot be cancelled without our prior agreement.

3. All UK Postcode orders (Excluding Highlands)are sent carriage free, other destinations will incur a carriage charge which will be calculated on checkout.

4. Full payment must be made in advance of delivery by: Visa/Delta, MasterCard or Switch cards.  Some debit cards may not be useable for mail order transactions. We do not accept American Express, Diners Club or JCB cards.  Payment Cards will not be charged until the goods are ready for despatch. Where part orders are sent, only the value of that despatch will be charged to your card. If a payment is made and subsequently dishonoured, a charge of 15 will be levied. If you prefer to pay with cheque or cash please contact us to place an order by phone within business hours.

5. For security reasons, when placing an order, you must give your full name, address postcode and country, which must be the same as that held by the payment card company and complete all card data fields. Failure to do so will delay dispatch of your goods. All goods remain the property of Aquasoft Softeners until full payment is made.

6. We have in place a strict quality control department which has been installed for yours and our benefit, ensuring you will only receive a top quality product. Apart from special orders, goods purchased from us may be returned within eight days of receipt for a refund, providing you have notified us in writing of your intention to return items in person, by post, by fax or by e-mail within these eight days. The goods must be returned to the above address and the cost of packing and returning any goods will be at the customer's expense. Please use a suitable service when returning goods, as we cannot be held responsible for any returned goods lost in transit. We must receive goods within 14 days of receipt, and any goods returned must be received by us in the condition they where received by the customer. Sealed boxes and packages  must be unopened, clear bags with header cards must be intact, goods will only be refunded if they are in the condition that they were received. A full refund will be made within 28 days of the goods being received back by us, less any carriage charge initially incurred by our selves along with an addition 20.00 handling fee for ordered unwanted goods, providing the previous conditions are observed. This condition does not affect your rights on the return of faulty goods.

7. Orders placed on the website are processed with as little delay as reasonably possible. For this reason, we cannot guarantee that further instructions from customers will be acted upon. We advise any customer who is unsure of the product(s) they intend ordering to contact us prior to placing an order so a member of our sales team may assist.

8. Any details held will be used only by Aquasoft Softeners and will not be passed on to any other parties. Occasionally we may send you details of special offers, promotions or new price lists. If you would rather not be part of any of these direct mailings, please state this when ordering.